Home Delivery

Get Your Complete Meal Delivered Direct to Your Door!

We now deliver to the following areas:

Queensland
Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba & Bundaberg

New South Wales
Central Coast, down to Sydney

Our frozen deliveries are sent via Aramex Couriers.  While we do our best to ensure you receive your delivery on time, in these uncertain times, once your delivery is with Aramax Couriers, delivery timeframes are out of our control so we are unable to guarantee your delivery will arrive on time or without disruption.  Please be mindful that there are no refunds on any home delivery orders once they have been sent from The Complete Pet Company.

For customers in Brisbane we offer a “Click & Collect” service – call in the morning with your order and payment and then collect that same afternoon from The Complete Pet Company in Enoggera.

If you live in an area we are unable to send our frozen food to, we do have our wonderful Freeze Dried Complete Meal product, which we can send out to you via Australia Post at your convenience.  Please contact us if you have any questions.
☎️ (07) 3855 3555.

Frequently Asked Questions

Do you deliver to my area?

Delivery availability is dependent on your actual suburb and postcode.  If you would like The Complete Meal delivered direct your door, please email or phone us with your suburb and postcode and we will let you know how we can get The Complete Meal to you and how much it will cost.

Email: [email protected]
Phone: (07) 3855 3555

How much does it cost for delivery?

The delivery fee is dependent on where you live and the quantity of food being delivered.

QLD:

  • Majority of suburbs within Brisbane and Ipswich – $24.00 for up to 12kg of food; $33.00 for up to 15kg of food
  • Majority of Gold Coast, Sunshine Coast and Toowoomba – $25.00 for up to 12kg of food; $34.00 for up to 15kg of food
  • Outside of these areas – $37.00 – $42.00 for up to 8kg of food (dependant on location); $43.00 – $48.00 for up to 12kg of food (dependant on location)

NSW:

  • $37.00 – $42.00 for up to 8kg of food (dependant on location)
  • $43.00 – $48.00 for up to 12kg of food (dependant on location)
  • $56.00 – $61.00 for up to 15kg of food (dependant on location)

Please email or phone us with your suburb and postcode and we can confirm the delivery fee for your area.

Email: [email protected]
Phone: (07) 3855 3555

How does the food arrive when shipped?

The food is shipped frozen in a polystyrene foam box with ice packs.  Plentiful ice ensures that your food remains sufficiently frozen during transit.  The ice may have thawed by the time you receive your order, but the temperature within the polystyrene box will stay cool.  Even if the food arrives partially thawed or refrigerator temperature, it is perfectly safe to refreeze and does not affect the quality or safety of the product.

How often do you deliver food?

We ship weekly on Mondays, Tuesdays, Wednesdays and Thursdays depending on your location.

When will you deliver to me?

QLD:

  • Within Brisbane, Gold Coast, Sunshine Coast, Ipswich & Toowoomba – food is shipped overnight.  For example, if we send your food on Wednesday, you will receive it Thursday.
  • Bundaberg Area – delivery takes 1 – 2 days.  For example if we send your food on Monday, you will receive it Tuesday or Wednesday.

NSW:

  • Central Coast & Sydney – delivery takes 1 – 2 days.  For example, if we send your food on Wednesday, you will receive it on Thursday or Friday.

Do I have to be home at the time of delivery?

No, our courier company will leave the package at your door.

Is there a minimum order for delivery?

There is no minimum order requirement for delivery.

Can I organise a regular delivery schedule?

Yes, we can deliver direct to your home with regular scheduled shipments.  Our food arrives at your door right when you need it – no reminders needed, no trips to the store.

We’ll tailor your order size and delivery schedule to your pet’s individual needs and your convenience.  There is no obligation – you can change your order at any time prior to shipping.

To organise scheduled delivery of the Complete Meal please phone us on (07) 3855 3555.