Max is a stumpy tailed cattle dog, the best way to describe him is to consider him as a dog that loves being “on top of you” opposed to “next to you”. He’s extremely attached to his family and is incredibly loyal and affectionate, but Max is also very anxious and protective due to being abused as a puppy. He has an “old man” attitude towards other dogs, he enjoys their company but likes his own space. Max has difficulty in trusting new people, becomes territorial of his spaces and is always on guard. Before we met Jenny and was guided by her methods, Max used to come to work with us quite regularly. Customers would be hesitant of walking into “Max’s space” and meeting with Max due to his territorial personality. A simple handshake with someone would alert Max and he would try to “split” us apart. Any time a regular would walk in, Max would be herding him the entire time they would be in the office.

After consulting with Jenny, we decided to remove Max’s “at work” stressors and replace them with at home enrichment activities that would over a very short period, help him to gain confidence around others and in himself. After six weeks, we slowly re-introduced Max back into our work environments, 1 day a week. Our regular customers were astonished with how Max didn’t greet them with any aggression and Max would let them walk through the offices without guarding. Instead, he sniffed them and remembered that they were ‘OK’ and not a threat to him or us.

Using our newly learnt methods that Jenny has educated us with, after only six weeks of practicing simple methods with Max, our customers, family & friends were ecstatic with how much his behaviour improved in such a short amount of time. It is rare to see a company that puts animal welfare before wealth. Thank you for all your help, Jenny & team!
Alessandro,
Brisbane, Queensland

This is the story of my journey with Freddie.

Freddie came to me nearly two years ago as a rescue dog. He had a couple of issues, including that he was obese (he weighed 13.6 kgs), and he was lethargic and very anxious. Initially he could not be left alone at all – he would bark his head off.

I was very lucky to meet Jenny and her team after a friend of mine recommended The Complete Pet Company. After following Jenny’s advice, Freddie has lost 3.5 kgs over a period of six months. Initially we started by feeding him 3 smaller meals a day; a Kangaroo Meaty Tail Butt bone and The Complete Meal Goat Patties. Now he enjoys a nice raw bone in the morning and patties in the evening.

He is also much more energetic, loves to go on slow, long walks, and has even discovered the joy of waves along the beach.

He is still anxious when left at home alone, but we are continuing to work on strategies of how to help him cope better.

I couldn’t imagine a life without a dog anymore – the joy, laughter and fun Freddie is giving me is priceless…

As a result of the changes in Freddie and the difference he has made to my life, I have recommended Jenny and The Complete Pet Company to many other friends also experiencing problems with their dogs.
Hily,
Brisbane, Queensland

Frankie came to us at 8 weeks old from a rescue group and she is a cattle dog mix with several other breeds. After a few days of Frankie’s arrival, we noticed that she just did not want to sleep as she would force herself to stay awake until 6pm and then pass out until 3 or 4am . Along with this, heel biting was quite severe and she would turn into this ‘land shark’ that ripped our skin and clothes! We could only wear shorts for a while and my family had scratch marks and scars. At this stage, we believed that it was her cattle dog trait that led her to keep using her teeth.

Around the same time, we also took her to a puppy class and we were told to do ‘socialisations’ for Frankie such as taking her to Bunnings. I am now aware that Frankie did not need this at the time. As Frankie’s heel biting was getting worse and it was as though she was cranky all the time and never at ease in our home, we decided that we needed to do something about it. We followed some advice from different people including puppy class and the internet… A big mistake!

We forced her to sleep in a crate thinking it was helping her catch some sleep during the day but even then, we had to lock her in the crate and stay by her side for an hour or so to get her to sleep for a couple of hours and allowed us to be at peace without this ‘land shark’ who was making us bleed; a moment to take a break and gather some strength to go on when she wakes up. Along with this, we sought help from the VETs and a veterinary behaviorist and they recommended medications (sedative and anti-anxiety) for Frankie – what we didn’t realise at that time was that our effort was actually making things worse. Although the tablets did calm her down to some extent, these tablets made her drowsy and Frankie’s goofy character was not there.This was not what I wanted for her life to be for years to come.

That’s when we decided to have our first counselling session with Jenny and what a huge change that made to Frankie and our life!

Jenny’s approach was unique but it all made sense to us and especially for Frankie as Jenny helped us translate Frankie’s behaviours and needs to something we could understand. With Jenny’s help, we are now making the adjustments that Frankie herself needed, not forcing her to be something based on our expectations constructed by the society. We changed her diet to raw food, took down the crate, allowed her to take time sniffing during our walks and created opportunities to be curious – Frankie is almost there to remove her daily sedative tablets entirely as she no longer needs them.

What I realised with the help from Jenny is that all dogs are different, there is no one set approach but there are ways to understand them better if we only listen to them. This shifted my family and my relationship with Frankie for the better. I really would like to thank Jenny and her team for their help and continuing support, we are forever grateful for this experience.
Pauliina,
Brisbane, Queensland

I went to this shop because of the high quality, ethically sourced food. It was recommended to me because one of my dogs has some serious health issues. What I found at the shop was so much more. I discovered a whole new way of thinking about dogs; their health, behaviour, communication, what makes them happy and what causes them stress. I came to realise I had misinterpreted some of my dogs’ behaviours and had been doing things that I now wish I hadn’t (eg ball chasing).

As I learnt more about Jenny’s philosophical approach to how dogs should live, and how we should allow them to be dogs, I realised I had found someone whose knowledge and views really resonated with me. I value Jenny’s educational approach, her willingness to share information and offer advice.

From the moment I walked into the store Jenny challenged my preconceived ideas and assumptions, she questioned my choices and forced me to re-evaluate many aspects of my dogs’ lives. I understood it comes from a place of caring very deeply about dogs, and wanting the best for them, it is not about me.

After just a few weeks, my dogs are happier, calmer, less stressed, they are living more enriched lives with more joy and contentment. Which, of course, all has a positive impact on their health.

I am so glad I found Jenny and her wonderful team, I only wish I had found them earlier.
Debbie,
Brisbane, Queensland

It’s an interesting and ever-evolving experience working with Jenny Golsby. She contradicts everything you have ever been taught or know about how to work with dogs but she does it with nothing but logical explanations, self-reflection questions and guidance towards alternative research. When you truly grasp what she is saying you could never go back to another way of being with your dog.

It’s not an easy journey (for some!) but it is always, always worth it.

If you want to discover another level of trust, respect and communication with your dog I highly suggest attending the Complete Canine Communication classes or just checking out The Complete Pet Company in Enoggera.
Hannah,
Brisbane, Queensland

I can’t thank Jenny enough for educating me in the canine world, I feel that I understand my dog so much better. Jenny is very passionate about the welfare of animals and I feel very lucky to have come across this wonderful lady.
Sarah,
Brisbane, Queensland

I first found the Complete Pet Company years ago when looking for organic chook food. I feel strongly about ethical farming practices and I believe that diet has a direct impact on behaviour, so the Complete Meal was the logical choice when it came to food for our newly rescued dog, Alfie.

My parents are dog breeders, and although I grew up in a house full of dogs, I certainly didn’t feel like an expert. In fact, my childhood experience with dogs made me painfully aware of the pitfalls. Maybe this had something to do with the many anxious dogs and “problem” dogs that dominate my childhood memories.

When it came to introducing my children to their first dog, it was really important to me to do it the right way. Like many, I thought the best thing was to enrol Alfie in dog obedience lessons, but we both hated it. My lovely new mate, who had already had a rough start to life was stressed at each lesson. Sure he would eventually sit and drop if I kept giving him food, but this kind of mind control just felt wrong. I kept thinking of those poor circus elephants with tear stained cheeks.

We had completed about three obedience lessons when I found out about the “Discover the Dog Within” two-day course at the Complete Pet Company. I knew I had to try something different because I wanted my kids to be safe with our dog and our dog to be safe with our kids. I really wanted us to be his forever home. Something told me this course was going to offer an alternative.

The best way of summing up my experience of “Discover the Dog Within” is that Alfie and I never went back to the obedience course. I now see the newest member of our family in a totally different way. I have learnt that the best way to live with our dog is to understand our dog and to give him lots of opportunities to be a dog.

There is so much to learn in this course, but beware! Leave all of your preconceived ideas at home. Be open to new ideas! This is a bit like discovering that that world is round and that everything you’ve been told before is wrong. Be open to discovering “The New World” for you and your dog and you will come away enlightened!
Michael
Brisbane, Queensland

I love Rosie more! Our home is so much calmer. We have initially as a family disagreed on how to do things and when this happens we call Jenny. It has been a pleasure understanding you and your explanations.
Antonetta
Geebung, Queensland

Awesome, Charlie is going great, he’s responded really well (as you knew he would), and I have managed to engage the whole family in the training….the family’s of course cause Charlie already knows it all!
He’s a pleasure to be around, still very excitable with visitors but he’s young too.
A few months ago that shoe there in the picture would have been shredded in front of me. He’s not interested now. So thank you for helping me understand his language….
Sue & Steve
Queensland

Having been both delighted and amazed at the change in my dog’s behaviour after speaking with Jenny I had no hesitation in enlisting her services with respect to another dog knowing how relevant her advice is and that there is on-going support.
Betty
Toowong, Queensland

Jenny has changed our lives! I have been a cat person all my life until we were blessed with Stanley in November 2009.  I instinctively knew there was something else out there besides obedience training.  Jenny “talks the talk and walks the walk”. She leaves no room for interpretation and has educated me in a way dog training could never do. I have an enormous level of respect for my dog in part because I understand his world and his language. I still make mistakes on occasion and phone Jenny whenever I do. Fortunately for me Jenny never sleeps (or so it seems) so she is always available to enlighten me. The world needs more Jenny Golsbys!!!
Michelle
Clayfield, Queensland

From our first contact with Jenny we were touched by her genuine love of animals and belief that dogs should lead a peaceful, happy and stress free life.  Jenny responded to our request for a consultation immediately and was promptly at our home rearranging her schedule within a matter of days. Our case was unique and special with our two puppies being rescued and raised by us, humans, from day two with no opportunity to learn ‘dog’ from their mother as she died at birth. They were already over two months old before we contacted Jenny.Jenny taught us in a sensitive, but firm, manor that our desire to humanise dogs only confuses them as they don’t understand our language or ways. It was up to us as humans to learn their language and provide positive and firm leadership and the ‘alpha’ of the pack.  From Jenny’s first visit we have diligently followed and implemented the techniques given with our puppies, and even our 14 year old Fox Terrier. Our Fox Terrier was not a dog but a four legged human!  Jenny’s first visit went well beyond the normal consultancy.  Jenny spent a whole Sunday with us giving her time freely until we were confident to take the first steps forward.  Jenny did not rush us and made sure we understood everything she taught and explained to us.As we commenced training ourselves and our three dogs in ‘dog’ ways we encountered many challenges personally and with our rebellious dogs.  Jenny was always at the end of the telephone providing excellent and endless advice sharing her knowledge and support.  We are not quitters and are genuine dog lovers but we nearly gave up a couple of times, the puppies were a challenge!  Without Jenny our two new dogs would not be here in our home and our lives as they are today.Jenny truly practices what she preaches relaying her personal experiences gained from her own dogs, providing countless examples of what to do and the results you can expect. This is practical experience that really works and to which you can easily relate.  So far there has been nothing we have not been able to tackle.  The results now speak for themselves. We have two relaxed, well adjusted 15 week old dogs who look for, and expect, leadership, respond and are ‘near’ perfect models of well behaved puppies. Even our 14 year old is learning and relaxing knowing she no longer needs to lead and look after her human pack. She will now be able to live out the remainder of her life as it should, relaxed and happy.  Jenny was sensitive to our needs, unique situation, provided endless support and encouragement and was truly committed to giving us and our dogs the best life we could all possibly have.  Jenny’s training works however we as the humans need to believe and implement no matter how difficult it can be at times.  The results are happy, relaxed, obedient and well adjusted dogs and humans. Make no mistake this is a real human and canine journey you will not regret.
Trinity, Peter, Scoop, Buddha and Blackey
Gold Coast, Australia

Have noticed our girls bark a warning once before and after a ‘thank you’, they break it off and come back. they seem to enjoy their new found freedom of access to whole yard. They seem happy with having more room in sleeping area with doors removed off cages and joined so they can be together. They still like sleeping apart by occasionally will share their bed for a short while then move back to other side.
David and Wendy
Victoria Point, Queensland

After bringing a third dog into our home, where 2 older Jack Russells already live, we started having a number of behavioural problems with all 3 dogs. We figured it was just a settling-in phase, but soon realised there was a lot more to it. We had no idea what to do so we contacted Jenny for a consult. Wow – it all became so clear!  It was so easy to see after Jenny explained to us the way dogs live in a pack. We could see straight away why the behaviour was happening and why our current methods of thwarting the behaviour just weren’t working! It’s been 2 weeks now, we have been diligently following the Jenny’s guidelines and we are already seeing changes in behaviour, all for the better. We have had a number of incidents, but Jenny is always available by phone or email to ask advice and support. That is such a great thing that you don’t just get a consult. Jenny provides continual support and guidance all along the way so you are never left to go it alone, which is wonderful. It’s amazing how much she understands our 4 legged friends and how much we are enjoying learning their language as we journey towards a happy and rewarding pack.
Heidi
Ferny Grove, Queensland

When my dogs had a fairly serious fight, I came to question what control, or little control, I had over my little pack of dogs who I loved dearly. I was referred to a few people but found that nobody could really explain to me anything about the dogs behaviour and how I could overcome the challenges I had. The dogs didn’t need to be trained, they were trained. They could sit and stay and shake and the like, but there was more going on, I could sense that.  Fortunately, I was referred, via word of mouth to Jenny Golsby. I thought, while I’m going to invest in this process, I wanted to work through everything as I saw as a challenge with my dogs. From the moment I spoke to Jenny on the phone, I felt that she was truly knowledgeable and also really enjoyed what she did, because she really enjoyed talking about it and explaining things to me. After that first contact I had no doubt she would be able to help me and booked a consultation. The day was pretty intense and Jenny stayed with me til almost nightfall, watching the dogs in their everyday environment and watching me with them. She talked me through all of my challenges and the things that were happening in our pack, and at the end of the day, I was truly overwhelmed and thought, can I do this? I was assured by her guarantee of being there whenever I needed her.  Straight away I started to question things, and even the night of the visit I emailed Jenny with some questions.  For the first few days I was so worried that I would never get it, but as I started to focus on one thing at a time and apply what I had learnt, I realised that what Jenny had done was really drummed into me, the core principles and that I really did know everything that I needed to I just had to stop and think and apply what she had taught me.  And sometimes it doesn’t come to me straight away, but it always does now.  I have the information up in my kitchen which helps.  It took me less than a week to feel confident with what I know I have to do. We still have a lot to do and learn, me and my dogs, but we have the foundations and that is wonderful. I find now that all I have to do is move towards a movement that the dogs predict and they quickly correct their behaviour. The great thing is that it makes so much sense. There is also no force, aggression, shouting or gadgets. This is great, and what’s greater is seeing results without all these things.
Wonderful!  I have already been telling people about Jenny and will continue to do so. Like every one I speak to says “that makes sense!”.
Christina
Bonogin, Queensland

This has made me realise that all the ‘love’ I was giving Charlie was not helping either of us – and everything needs to change – but now I have the tools to be able to make the necessary changes.
Cath Mathers
Paddington, Queensland

I’ve been putting your techniques into practice for the past week, and have noticed significant improvement in our communications. Sheba is responding well and I have greater control, being the Decision Maker. She is happier, calmer and more relaxed, as am I.
Carla
Thornlands, Queensland

Both dogs are more relaxed, which several family members have noticed. How do we tell our neighbours that they cannot touch our dogs until they are relaxed and settle?
Eliza and Liam
Everton Hills, Queensland

After having a number of escalating issues with my beloved 3 yr old, Great Dane, Willow, I was referred to Jenny at Complete Canine Communication. Jenny came to my home and spent the day with myself and Willow and helped me to understand my dogs behaviour and also my own habits as well.  Through this we have overcome separation anxiety, fear aggression towards other dogs, insecurity, and most importantly learned that leadership is the key to a successful partnership with any dog. Willow, who was once quite insecure, and incredibly attached to me, now lives a very happy and calm life. She is never locked up anywhere and is happy to stay at home whenever I leave with no stress or anxiety. She has happy play dates with other dogs and has grown more confident with strangers coming to the house. She continuously improves. Before Jenny came along I was having serious doubts about what to do and how to proceed with my beautiful big girl, I am so happy I found Jenny, it has seriously changed my life and Willow’s as well.
Lorelle
Queensland

I would like to say a HUGE thank you to Jenny for our consultation that we had with her to communicate with our dog more effectively – both to better manage her and also, understand where our dog Britney is coming from and what she is trying to tell us humans. Jenny came to our house and from the minute she arrived – she advised us what she was doing when my dog was trying to “communicate” with Jenny in an inappropriate greeting situation so we knew from the minute Jenny arrived what was going on. We then sat as a family at the table and Jenny went through the methods of pure dog listening and provided many excellent paper reference materials and charts that she explained in detail, and then left for us for re visiting (and believe me – we did re read and re visit those notes!). Jenny stayed for as long as it took for us to understand – there was no rushing or by the hour fee and Jenny spent most of the day with us and we loved it. Since the consultation – our dog has been so much more relaxed – less barking, less lead pulling, less digging, less jumping up less undesirable behaviors overall, and the biggest lesson that I took from the day was – all of those undesirable behaviors that my dog was displaying was due to my lack of leadership skills – and definitely not my dogs fault… It was me that did not understand her… Pure dog listening is what it is…. Dog Listening – listening to what your dog is trying to tell YOU… Now I “get it”, and applying the principles of dog listening that Jenny taught to me, my dog has put so much more trust in me over the past few months (and yes – I had work to earn that trust) and it has been such a reward to earn that trust and the bond we have now is so wonderful and loving and she looks to me and respects me now as the decision maker. The best part about dog listening – its not hard!!! It is so easy – and the best bit – no bribing your dog with treats – your dog does what you want it to do becasue it wants to – not becasue you’re bribing him/her…. The method is not time consuming and fits right in with a busy lifestyle because you dont need to set aside time to train your dog – you train your dog everyday with the things that you do and the actions that you take as your day is rolling on!  Brilliant – I am so so glad I came to you Jenny – you have really helped with me listening to my dog and our home is a much more relaxed atmosphere for all of us…
Love Kim & Britney

Having had dogs all my life I thought I was pretty good with them, but I found out just how little I know and understand the canine world. Thanks to Jenny I am now more knowledgeable and confident in dealing with our dogs (and others’ dogs as well).Although we had read the book (Why Does My Dog Do That?) prior to our consultation with Jenny, it all was put into place and far more effectively after Jenny’s visit. Please do yourself and your dogs a favour and allow Jenny to show you how to speak canine – your dogs will thank you for it, and your lives together will be very much enhanced. 🙂
Michelle & Steve
Queensland